ujili Terms and Conditions – Rules for Philippine Players

1Acceptance of Terms

Accessing, registering for, or using the uujili platform in any capacity constitutes your full and binding acceptance of these Terms and Conditions, including any documents incorporated by reference such as the Privacy Policy and Responsible Gaming policy. If you do not agree with any part of these Terms, you must not use the uujili platform.

These Terms represent the entire agreement between you and uujili regarding your use of the platform. No verbal representation, marketing material, or promotional communication overides anything set out in these Terms. In the event of any conflict between a promotional communication and the Terms, the Terms prevail.

ujili may update these Terms at any time. Updates take effect when posted to this page. It is your responsibility to check this page periodically. Continued use of the ujili platform after an update is posted constitutes acceptance of the revised Terms.

2Eligibility

To register and play at uujili, you must meet all of the following conditions at the time of registration and throughout your use of the platform:

• Age: You must be at least 18 years old. ujili is strictly an adult platform. Players found to be under 18 will have their accounts closed immediately and any balance will be forfeited in accordance with applicable law.
• Jurisdiction: You must be located in a jurisdiction where online gaming through the uujili platform is lawful. It is your sole responsibility to confirm the legality of using ujili under the laws applicable to your location.
• Own account, own funds: You must register solely on your own behalf using your genuine personal details. You must deposit and play only with funds that are legally yours.
• No prior exclusion: You must not be currently self-excluded from ujili or any other platform under a mutual exclusion agreement that includes uujili.
• One account only: Each individual may hold only one active uujili account. Operating multiple accounts is a violation of these Terms and may result in all accounts being closed and balances forfeited.

ujili reserves the right to request documentary verification of any the above conditions at any time. Failure to provide verification within a reasonable period may result in account suspension until the matter is resolved.

3Account Registration and Verification

When you register at uujili, you are required to provide accurate and complete personal information including your full legal name, date of birth, email address, and contact number. Providing false information at registration is a violation of these Terms and may result in immediate account closure.

ujili operates a Know Your Customer (KYC) verification process. You may be required to submit government-issued identification documents, proof of address, or proof of payment method before deposits, withdrawals, or bonus claims are processed. This is a standard requirement and not an indication of any specific concern about your account.

You are responsible for maintaining the confidentiality of your ujili login credentials. Do not share your password with any other person. ujili support will never ask for your full password. If you believe your account has been accessed without your authorisation, contact support at support@uujili.best immediately and change your password.

uujili accepts one account per person. If you have accidentally created a duplicate account, contact support immediately — do not attempt to operate two accounts simultaneously as this will result in both accounts being reviewed and potentially closed.

4Deposits and Payments

uujili processes all deposits in Philippine Pesos (₱). Available deposit methods for Philippine players include GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO, BPI, UnionBank online banking, and Visa/Mastercard bank cards. Available methods are displayed in the cashier section of your uujili account.

By depositing at uujili, you confirm that the funds are from legitimate source, that the payment method belongs to you, and that you are not depositing on behalf of a third party. uujili reserves the right to request evidence of payment method ownership as part of its verification process.

Minimum deposit amounts are displayed in the cashier section and may vary by payment method. Deposits are credited to your uujili account balance upon confirmation from the payment processor. ujili is not responsible for delays caused by third-party payment networks, banking systems, or e-wallet providers.

5Withdrawals

Withdrawal requests at uujili are processed to the same payment method used for the corresponding deposit, where technically possible. This policy exists to prevent money laundering and protect players from unauthorised withdrawals to unknown accounts.

Minimum and maximum withdrawal amounts are displayed in the cashier section of your uujili account. Processing times vary by payment method — e-wallets such as GCash and Maya are typically processed faster than bank transfers. Exact processing timelines are shown in the cashier section.

Withdrawals are only processed from verified accounts. If your KYC verification is incomplete at the time of a withdrawal request, the request will be held pending completion of verification. This is not a refusal — it is a standard security hold that protects your funds.

Any bonus balance that has not met the applicable wagering requirement is not eligible for withdrawal. Attempting to withdraw un-wagered bonus funds may result in the bonus portion being removed from your balance before the withdrawal is processed. Wagering requirements and eligible games for each bonus are detailed in the relevant promotion terms.

6Bonuses and Promotions

uujili offers various promotions including welcome bonuses, deposit bonuses, referal rewards, and other limited-time offers. Each promotion is subject to its own specific terms, which are displayed on the relevant promotion page and in the promotions section of your uujili account.

General bonus conditions applicable at uujili unless otherwise stated on the specific promotion page:

• One bonus per household: Unless stated otherwise, promotional offers are limited to one person, household, device, and IP address.
• Wagering requirements apply: Bonus funds must be wagered a specified number of times before they can be withdrawn. The wagering multiple and eligible games are stated on each promotion page.
• Time limits: Bonuses must be claimed within the stated validity period and wagering requirements must be completed within the stated timeframe. Expired bonuses are removed from the account.
• No cash equivalent: Bonuses have no cash value until wagering requirements are fully met. They cannot be transferred, exchanged, or substituted.
• Abuse prevention: ujili monitors for bonus abuse patterns including collusion, arbitrage, and systematic exploitation of promotional offers. Accounts found engaging in these practices will have bonuses removed and may be closed.

The Refer a Friend programme is governed by the specific terms published on the Refer a Friend page. Those terms are incorporated into these Terms and Conditions by reference.

7Games and Fairness

All games at uujili operate according to published rules displayed within each game's interface. Before playing any game with real money, read the rules section in the game interface to confirm you understand the format, scoring, and any applicable fees or rake.

uujili card games including Tongits and Pusoy are player-versus-player games. Game outcomes depend on the cards dealt and the decisions of the players involved. ujili does not control or influence individual game outcomes and does not play as an opponent in player-versus-player formats.

In the event of a technical failure during a game — including disconnection, server error, or software malfunction — uujili will attempt to resolve the affected round according to its technical fault procedure. In cases where the outcome cannot be determined, bets placed on the affected round may be voided and stakes returned to players' accounts. Specific procedures for individual game types are available in the ujili help section.

Game results generated through uujili's certified random number generation (RNG) systems are final. If you believe a game result was affected by a technical error rather than the random outcome of the game, contact support with your game reference number within 30 days of the event.

8Prohibited Conduct

The following conduct is strictly prohibited on the uujili platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of balance, and reporting to relevant authorities where required by law:

• Creating or operating more than one uujili account
• Providing false, misleading, or incomplete identity information during registration or verification
• Using the platform while under 18 years of age
• Using the platform on behalf of or funded by a third party without ujili's explicit written consent
• Coluding with other players to gain an unfair advantage in card games or any other game format
• Using automated scripts, bots, or any software to interact with ujili games or systems
• Any form of fraud, money laundering, or use of funds obtained through illegal means
• Attempting to exploit software bugs, game errors, or technical vulnerabilities for financial gain
• Harassing, threatening, or abusing other players or ujili staff in any communication channel
• Circumventing account limits, self-exclusion periods, or other responsible gaming measures that have been put in place on your account

9Responsible Gaming

ujili is committed to promoting responsible gaming for all Philippine players. The following tools are available in your uujili account and are designed to help you maintain control of your gaming activity:

• Deposit limits: Set daily, weekly, or monthly limits on how much you can deposit into your ujili account. Once set, limits take effect immediately. Increases to limits require a mandatory cooling-off period before taking effect.
• Session limits: Set a maximum session duration after which you will be automatically logged out.
• Reality checks: Receive periodic notifications showing how long you have been playing during a session.
• Self-exclusion: Temporarily or permanently exclude yourself from the uujili platform. Self-exclusion requests are processed within one business day. During the exclusion period, attempts to open new accounts will be refused. Self-exclusion cannot be reversed for the duration of the period set at the time of request.

If you believe your gaming is becoming a problem, use these tools or contact support immediately. Responsible gaming information and support contacts are available on the Responsible Gaming page.

10Account Suspension and Termination

ujili may suspend or permanently close a player account at its discretion in the following circumstances: confirmed or suspected violation of these Terms, suspected fraud or money laundering, request by a law enforcement authority, failure to complete KYC verification within the required period, or discovery that a player is ineligible under the conditions set out in Section 2.

Where an account is suspended pending investigation, the player will be notified by email. Access to account funds may be restricted during the investigation period. Where a violation is confirmed, the balance may be partially or fully forfeited in accordance with these Terms and applicable law.

You may close your ujili account at any time by contacting support@uujili.best. Account closure requests are processed within a reasonable timeframe. Any remaining real-money balance at the time of closure that meets the minimum withdrawal threshold and is not subject to an active restriction will be processed for withdrawal to your registered payment method.

11Limitation of Liability

The ujili platform is provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, uujili disclaims all warranties, express or implied, regarding the availability, reliability, or accuracy of the platform and its content.

ujili is not liable for any loss or damage arising from: interruptions to the platform due to maintenance, technical failure, or circumstances beyond uujili's reasonable control; decisions made by players based on game results; loss of data due to device failure or connectivity issues; or any indirect, consequential, or incidental damages arising from your use of the platform.

uujili's aggregate liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the liability claim, except where liability cannot be limited under applicable Philippine law.

12Privacy and Data Protection

uujili collects and processes personal data from registered players in accordance with the Privacy Policy published at /privacy-policy. The Privacy Policy is incorporated into these Terms and Conditions by reference and should be read alongside this document.

By registering at uujili, you consent to the collection and processing of your personal data as described in the Privacy Policy. This includes data collected during registration, identity verification, payment processing, and your ongoing use of the platform. You have the right to access, correct, and request deletion of your personal data subject to applicable legal retention requirements.

13Amendments to These Terms

ujili may amend these Terms and Conditions at any time. Where an amendment materially affects your rights or obligations as a player, uujili will make reasonable efforts to notify registered players via their registered email address or through a platform notification before the amendment takes effect.

The most current version of these Terms is always the version published on this page. The "Last updated" date at the top of this page reflects when the most recent revision was made. If you disagree with an amendment, you may close your account before the amendment takes effect. Continued use of the ujili platform after an amendment takes effect constitutes your acceptance of the revised Terms.

14Governing Law and Dispute Resolution

These Terms and Conditions are governed by applicable law. In the event of a dispute regarding a game result, transaction, or the application of these Terms, the following process applies at ujili:

Step 1 — Contact support: Submit your dispute to support@uujili.best with your account details, game reference number (if applicable), and a clear description of the issue. ujili aims to respond to all support enquiries within a reasonable period.

Step 2 — Formal complaint: If the support response does not resolve your dispute, you may escalate it as a formal complaint by requesting escalation in writing. Formal complaints are reviewed by a senior team member and a written response will be provided.

uujili makes reasonable efforts to resolve disputes fairly and promptly. Game results that are confirmed as the outcome of the certified RNG or player decision-making are generally final and not subject to reversal.

15Contact Information

For any questions about these Terms and Conditions, your ujili account, transactions, or any other platform-related matter, contact the uujili support team: